"The staff at Tails Up wrote the book on customer service! Not only did they take excellent care of our pets while we were overseas but when a problem arose with our alarm system they went out of their way to meet the vendor at our home and help resolve the issue!"
- Rob C. Napa |
"We have a very large dog, a St Bernard, and the folks at Tails Up are so good with her! She has rather specific needs and they do everything we ask, exactly like we ask them to! It is so reassuring to be able to leave home and know that she is so loved and so well cared for."
- Nancy L, Napa |
"The owner is trustworthy, professional, responsive and completely understands the delicate nature of what it means to leave your pet in the care of someone other than yourself. My dog was so happy she keeps staring at the front door waiting for her Tails Up sitter to return! It puts me at ease to knowing a pet care company of this caliber exists locally. I will definitely use Tails Up again. I highly recommend them!"
- Celeste & Drew, St Helena |
Hi and welcome to our site! I'm Melodie Durham and I wanted to tell you a little bit about myself and why I feel so passionately about our four-legged family members. I am a retired firefighter, with 31 years of service in CAL FIRE. I enjoyed retirement for a few years but then decided I wanted to start working again. I had 3 important requirements - to be my own boss; to do something I was passionate about; and to work with people and animals. I have had animals all my life and have dearly loved and cared for each one with all my heart, as my family and friends would attest! This business feels like a natural progression for me, having spent my years in the fire service always in need of knowledgeable and experienced people I could trust to care for my animals while I was away from home. I understand the need. And after much discussion with friends and family, Tails Up! Napa Valley was born! |
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Yessenia (Yessi) is our dog walker and kitty whisperer. She has been with Tails Up Napa Valley since 2018 and is not only part of the team, she's part of the family. She genuinely loves all of her furry clients almost as much as our clients love her. Yessi has also started her own pet care business, "Royal Friends". If you are looking for either dog walking or kitty care, please feel free to contact her at 707-758-9260. |